Privacy Policy

Overview

We value our customers and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our site, you consent to the conditions set out in this Privacy Policy. We take the security of your customer details very seriously, and we will never sell, trade, or share your personal information with third parties for commercial marketing purposes.

1. Information We Collect

We only collect personal data that is necessary to process your orders or communicate with you.

  • Information You Provide Formally: When you place an order or contact us through our site, we collect your first and last name, email address, shipping address, billing address, phone number, and order details.

  • Information Processed Automatically: When you visit our site, we may automatically collect limited information such as your general location, browser type, and links clicked to compile basic store statistics and improve your browsing experience.

  • Payment Information: All online credit card transactions are handled securely by trusted third-party payment processors (such as Stripe or PayPal) linked to our store platform. We never see or store your full credit card details.

2. How We Use Your Information

We collect and use your data strictly for operational purposes, including:

  • Processing, packing, and delivering your handcrafted candle orders.

  • Communicating with you regarding your purchase or answering order inquiries.

  • Responding to questions or wholesale requests submitted via our contact page.

  • Complying with mandatory legal or regulatory requirements under New Zealand law.

3. Sharing Your Information

We do not sell or trade your details. We only share necessary components of your personal data with essential service providers who help us run our shop:

  • Courier Companies: We share your name, delivery address, and contact number with courier services (such as NZ Post) so they can deliver your parcels.

  • E-commerce & System Providers: Your customer data is securely held within our web-hosting platform system and email communication tools to manage transactions.

  • Legal Authorities: We will only disclose your data if strictly required by law, during legal proceedings, or to protect our legal rights.

4. Security and Data Retention

  • Security Measures: We take all reasonable practical precautions to protect your data from loss, misuse, or unauthorized access by using secure servers and industry-standard encryption methods. However, please be aware that no transmission over the internet can be guaranteed as perfectly impenetrable, and any information you send us while in transit is at your own risk.

  • Retention Timeframe: We only keep your personal information for as long as necessary to fulfill the purposes for which it was collected—such as managing your orders, maintaining business records, or resolving customer disputes.

5. Third-Party Links

Our website may contain hyperlinks to third-party websites or social platforms (such as Facebook or Instagram). We are not responsible for the privacy practices, security measures, or content of those external sites. If you click a link leaving our store, we highly recommend reviewing that specific platform's privacy policy.

6. Children's Privacy

Our store and services are not intentionally directed toward children. We do not knowingly collect personal information from individuals under the age of majority or children under 16 years old. If a parent or guardian becomes aware that a child has provided us with personal information, please contact us immediately so we can remove the data from our records as quickly as possible.

7. Your Rights and Choices

Under the New Zealand Privacy Act 2020, you have strong legal protections and rights regarding your personal information. You can contact us at any time to:

  • Access: Request a copy of the personal information we hold about you.

  • Correct: Ask us to update or fix inaccurate or incomplete personal details.

  • Delete: Request that we completely delete your personal data (unless we are legally required to keep it for tax or legal record-keeping).

  • Communication Preferences: You can opt out of promotional emails at any time by clicking the unsubscribe link at the bottom of our emails. We will still send essential transaction emails regarding your orders.

8. Cookies

Our website platform uses small files called "cookies" stored on your device to enhance your user experience, remember your shopping cart items, and analyze site traffic. You can choose to turn off or block cookies entirely through your internet browser settings, though doing so might cause some parts of our online store to stop working correctly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to remain compliant with changing privacy laws or to reflect updates in how we handle customer data. Whenever changes are made, the effective date at the bottom of this page will be updated. We encourage you to review this page periodically to stay informed.

10. Contact Information

If you have any questions about our privacy practices, would like to make a complaint, or wish to exercise your data rights, please contact us directly via email.

Last Updated: 2nd day of July, 2026